Hardware key problems on 64 bit machines - FIXED. DOWNLOAD AVAILABLE

Hardware key problems using 64 bit operating systems.
There’s currently a problem using ARCS for GIS with single-user standalone hardware keys on machines running a 64 bit operating system. This is under investigation and more information will be posted here as soon as it’s available.

29th September 2010 update. Significant technical progress has been made on this problem and a fix is in production. As yet there is still no specific release date.

16th November 2010 update. This has now been fixed and tested. New installers are being produced for new installations and a hotfix is being produced to correct existing installations.

14th December 2010 update. The hotfix is now available as a download here. Please download and unzip the file and follow the installation instructions to resolve the problem.